Return & Refund Policy

The Alignment Studio
Operated by Purity of Creation

Last updated: 27 October 2026

At The Alignment Studio, we want you to feel confident about your purchase.

Our collection includes digital products available for immediate download and physical products made to order by selected production partners.

Below, we explain how cancellations, returns and refunds work.

1. Physical Products — Stargate Alignment Mats

Our Stargate Alignment Mats are made after you place your order. This helps us produce according to demand rather than keeping unnecessary stock.

Can I return my mat?

Yes. If you are a consumer in the European Union, you generally have 14 days after receiving your mat to change your mind, without giving a reason.

To request a return, email us at contact.alignmentstudio@gmail.com or use the withdrawal option available on our website.

After notifying us, you have another 14 days to send the mat back.

What are the return conditions?

You may carefully inspect your mat as you would in a physical shop.

Please handle it with care. If it has been used beyond what is necessary to inspect it, you may be responsible for any loss in value.

For a standard change-of-mind return, you are responsible for the return shipping costs. We will inform you of the appropriate return address and instructions.

When will I receive my refund?

We will refund your payment, including the original standard delivery costs where required by law, within 14 days of receiving your withdrawal request.

We may wait until the product has been returned or you have provided proof of return shipment.

Refunds are normally made to the original payment method.

2. Personalised Products

Products genuinely made according to your individual specifications or clearly personalised may not qualify for the standard 14-day right of withdrawal.

If this exception applies, we will clearly explain it before you purchase.

A standard Stargate Alignment Mat that is simply produced after ordering is not automatically considered a personalised product.

Your rights remain protected if a product is faulty, damaged or incorrect.

3. Digital Products — Inner Alignment Journey

Our digital products, including card decks, guided journals, companions and downloadable collections, are available for immediate download after purchase.

Can I cancel a digital purchase?

Under European consumer law, digital purchases normally have a 14-day withdrawal period.

However, this right can end when digital delivery begins, provided that you have:

• Expressly agreed to receive the digital content immediately, before the withdrawal period ends.

• Acknowledged that you will lose your right of withdrawal once delivery begins.

• Received confirmation of this agreement.

When these conditions are met and digital delivery has begun, we cannot offer a change-of-mind refund.

If these conditions have not been met, your applicable withdrawal rights remain in place.

What if I have trouble with my download?

Please contact us if you cannot access your files, receive the wrong files or experience another problem with your purchase.

We will help you resolve the issue and provide an appropriate solution in line with your consumer rights.

4. Damaged, Faulty or Incorrect Products

If your physical product arrives damaged, faulty or incorrect, please contact us as soon as possible.

Include your order number, a short description of the issue and, if possible, photographs.

We will review the situation and arrange an appropriate solution, such as a replacement, repair or refund, in accordance with your legal rights.

Where required by law, we will cover the costs of resolving the problem.

5. Cancelling an Order

Need to change or cancel an order? Please contact us as soon as possible.

Our physical products may enter production shortly after purchase, so changes cannot always be made once production has started.

This does not affect your statutory right to withdraw from an eligible purchase.

For digital products, the conditions in Section 3 apply.

Changes to Your Ordering Route

Please check that you have selected the appropriate European or US ordering route before completing your purchase.

Because our physical products are made to order, changing the production location after manufacturing has started may no longer be possible.

If you notice an incorrect selection, please contact us immediately so we can check whether a correction can still be made.

An incorrect route selection does not automatically remove your statutory cancellation, withdrawal or consumer protection rights.

6. International Orders

We welcome customers from different countries.

For orders outside the European Union, we respect applicable mandatory local consumer protection laws.

Where no legal change-of-mind return right applies, we do not offer an additional voluntary return period.

If something is wrong with your order, please contact us so we can help.

7. Contact & Return Requests

For questions about an order, download, return or refund, please contact:

The Alignment Studio
Operated by Purity of Creation

Email: contact.alignmentstudio@gmail.com
Website: https://alignmentstudio.org

Please include your order number and a short explanation of your request.

For physical returns, we will provide the appropriate return instructions and address.

You can also exercise your legal withdrawal rights through the withdrawal option on our website, where applicable.

8. Your Consumer Rights

Nothing in this policy limits your legal consumer rights.

If applicable consumer law provides greater protection than described here, those rights always take priority.